Plated's Internal Tools Software

At Plated, I was the Product Designer on the small Internal Tools team. Our purpose was to create software that the Operations, Fulfillment, and Culinary Teams would use to record, inform, and track data related to order fulfillment.

We were replacing a fragmented system of spreadsheets and offline documentation with a comprehensive software that would enable the company to scale by normalizing data inputs and providing consistency across teams and locations. 

 Graphic showing the different uses for the internal tools software.

Graphic showing the different uses for the internal tools software.

My Role: Product designer on a team with 2 developers and a product manager

Project: Build an in-house Enterprise Management Software System

The system needed to record ingredient data by recipe, group recipes by delivery dates, forecast order numbers, inform fulfillment centers how much of what to order and how much of each ingredient needed to be packaged for each recipe/order, create and send purchase orders, receiving data, actual inventory across several locations, cost of goods and invoice data, and shipping and delivery data.

Deliverables: Flowcharts, graphs, and spreadsheets compiling current processes and data, user profiles, and conceptual models.

 


Data Visualization

We identified specific data that we needed to capture in order to more accurately calculate the cost of each box of food that goes out the door and to track the quantity of each ingredient that is needed, on order, and physically located at each fulfillment center.

Below are 2 examples of data visualizations I created to help communicate the vision and value of our project. These diagrams were used by team leads to set goals and prioritize efforts. 

 Amended graphic representing the visibility of different processes within the fulfillment lifecycle and identifying which ones we intended to focus on improving.

Amended graphic representing the visibility of different processes within the fulfillment lifecycle and identifying which ones we intended to focus on improving.

 Amended graphic using sample data to visually convey the complexity of the contents in each box.

Amended graphic using sample data to visually convey the complexity of the contents in each box.


User Profiles

Plated's internal software was a unique case for user profiles and user testing because there were only a handful of people that were actually using the system.

I created profiles for the existing roles to enable the team to focus on the tasks, not the individual preferences of the employees that happened to be executing the tasks at the time. 

 

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